Program provides information and assistance to clients who contact. Program will connect an Information and Assistance Specialist. The specialist will discuss the situation with the client right then over the phone and if needed will make an appointment for clients with a personal Care Coordinator. The specialist will schedule a time to assess the clients needs and determine the programs and services that would best fit.The personal Care Coordinator will work with the client throughout the process and may refer to the client to other resources and services as needed.