The Consumer Protection Division assists Arkansas consumers when problems arise during consumer transactions. Attorney General staff may help by contacting a business and mediating a positive resolution. In other instances, attorneys pursue lawsuits against those who violate the Arkansas Deceptive Trade Practices Act.The Attorney General's office investigates and prosecutes alleged violations of the State and federal antitrust laws. Those laws are premised on two basic requirements: companies cannot agree to limit competition in ways that hurt consumers, and a single company cannot monopolize or try to monopolize an industry through unfair practices.Note: Community members that have experienced Disaster Related Price Gouging may file a complaint with the Attorney General's office.

Program works with clients to answer questions and resolve complaints about the rates and services of regulated utilities. Staff members review all complaints for compliance with Arkansas Public Service Commission rules and approved utility tariffs and act as the client's liaison with the utility in resolving those complaints.Program also provides informational brochures about utility issues, rate cases, and public hearings.