Ombudsman | Area Agency on Aging of Western Arkansas & Visiting Nurses Agency

Mission StatementThe mission of the Arkansas Long-Term Care Ombudsman Program is to assure that long-term care facility residents have the right to live their lives harmoniously and with dignity, feeling free to voice complaints or concerns without reprisal.The Ombudsman strives to be a trusted advocate for all residents by educating them regarding their rights; empowering residents to speak for themselves; while providing advocacy for those without a voice.Through regular visitation the Ombudsman seeks to enhance the quality of life for long-term care residents by the investigation of complaints and staff to facilitate the resolution of problems.What is a Long-Term Care Ombudsman?An advocate for residents of nursing homes and residential care facilities. A person who receives, investigates and resolves complaints on behalf of residents and families. A person who regularly visits residents to hear their concerns and complaints. A person who deals with issues such as: Resident rights Quality of life concerns Medicaid/Medicare issues Discharges/ transfersWho Should Call?Anyone who has a concern about a long-term care resident may contact the ombudsman. These people might be: A friend or relative Facility staff or administrator Health care official Anonymous caller GuardianWhen Should I Call the Ombudsman?Contact your local ombudsman whose name and number is posted in the facility whenever you have questions about: Finances Medicaid eligibility Restrains Guardianship/power of attorney Food quality Transfers or discharges Room temperature Social activities Rights restrictions Care plans

04/30/2021