Program provides assistance with reopening clients coverage. If community members lost coverage because they failed to provide requested information, they still can provide that information and have their coverage re-opened. They have 30 days to do so after their closing date if they qualified for Medicaid under Long-Term Services and Supports eligibility rules. They have 90 days after their closing date if they qualified for Medicaid under Modified Adjusted Gross Income (MAGI) eligibility rules.If one loses their card, they should call 1 (800) 482-8988 as soon as they notice their card is missing.NOTE:DHS is beginning the renewal process for ALL Medicaid beneficiaries NOW! If community members receive any request from DHS in the mail, THEY MUST RESPOND WITHIN 30 DAYS. Responding within 30 days allows community members to stay on their current Medicaid program or receive an automatic referral to the new program they may be eligible for. Not responding may cause a person to lose Medicaid Benefits.If one cannot upload their files using the website, they can submit items one of these ways. Write name and date of birth on each item submitted to DHS.MailDHS Pine Bluff Scanning CenterPO Box 8848 Pine Bluff, AR 71611Fax1-870-534-3421If file is 2-sided, fax both sides.In-personOne can bring their items to their local DHS office.